[1]陈瑜,袁长蓉,林岑,等.基于用户体验的“综合为老服务平台”可用性评价[J].解放军护理杂志,2021,38(03):14-17.[doi:10.3969/j.issn.1008-9993.2021.03.004]
　CHEN Yu,YUAN Changrong,LIN Cen,et al.Usability Evaluation of Comprehensive Service Platform for the Elderly Based on the User Experiences[J].Nursing Journal Of Chinese People’s Laberation Army,2021,38(03):14-17.[doi:10.3969/j.issn.1008-9993.2021.03.004]
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基于用户体验的“综合为老服务平台”可用性评价()
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《解放军护理杂志》[ISSN:2097-1826/CN:31-3186/R]

卷:
38
期数:
2021年03期
页码:
14-17
栏目:
论著
出版日期:
2021-03-15

文章信息/Info

Title:
Usability Evaluation of Comprehensive Service Platform for the Elderly Based on the User Experiences
文章编号:
1008-9993(2021)03-0014-04
作者:
陈瑜; 袁长蓉; 林岑; 黄晓燕
(复旦大学 护理学院,上海 200032)
Author(s):
CHEN Yu; YUAN Changrong; LIN Cen; HUANG Xiaoyan
(School of Nursing,Fudan University,Shanghai 200032,China)
关键词:
用户体验;  可用性评价;  经验用户测试;  出声思维
Keywords:
user experiences;  usability evaluation;  empirical user testing;  think-aloud protocol
分类号:
R473.59
DOI:
10.3969/j.issn.1008-9993.2021.03.004
文献标志码:
A
摘要:
目的 以用户体验为中心,了解“综合为老服务平台”的可用性。方法 采用目的取样法选取21名居住在某社区的老年人或其家属参加经验用户测试,评估其能否有效、高效地使用平台完成任务,同时了解他们使用过程中的感受。采用方便取样法选取193名使用过“综合为老服务平台”的用户填写问卷,了解他们对平台使用的满意度。结果 在经验用户测试中,14名受试者完成了所给予的所有4个情境任务。接受问卷调查的193名用户中,分别有163名(84.46%)、115名(59.59%)、157名(81.35%)、167名(86.53%)、176名(91.19%)、155名(80.32%)、167名(86.52%)的人对系统的响应速度、页面设计、整体布局、色彩搭配、字体大小、操作习惯、信息查找方便度等表示满意或非常满意。受试者反馈平台使用的体验感比较积极,内容专业性强,可信度高,同时也对平台的不足之处提出了意见。结论 “综合为老服务平台”总体可用性良好,对于平台存在的一些问题,可进一步改进,以提高用户体验,达到高可用性。
Abstract:
Objective To explore the usability of the ‘Comprehensive Service Platform for the Elderly’ based on the user experiences.Methods A purposive sample of 21 senior citizens or their relatives dwelling in a community participated in an empirical user testing to evaluate whether they could effectively use the platform to fulfill the tasks and figure out their user experiences.A convenience sample of 193 individuals who used the Comprehensive Service Platform for the Elderly were invited to complete a questionnaire to reflect their satisfaction with the platform.Results Fourteen participants completed all the 4 tasks in the empirical user testing.Among the 193 participants in the survey,163(84.46%),115(59.59%),157(81.35%),167(86.53%)%,176(91.19%),155(80.32%)and 167(86.52%)were satisfied with the system response rate,webpage design,overall layout,colour matching,font size,operation habits and convenience of information searching,respectively.Feedback from the participants showed that the user experiences of the platform were positive,and the contents were professional with high credibility.Participants also commented on the limitations of the platform.Conclusions The ‘Comprehensive Service Platform for the Elderly’ has overall good usability.Some limitations of the platform should be addressed to improve user experiences and reach high usability.

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备注/Memo

备注/Memo:
【 收稿日期 】 2020-07-07 【 修回日期 】 2021-03-09
【 基金项目 】 上海市徐汇区老龄事业发展中心资助项目(20181999026); 2020年复旦大学一流护理学科建设项目(FNSYL202005)
【 作者简介 】 陈瑜,博士,副教授,从事老年护理及护理教育方面的研究
更新日期/Last Update: 2021-03-15