[1]鞠梅,代凤玲,蔚坤妍,等.医养结合型养老机构服务质量评价指标体系的构建[J].军事护理,2022,39(12):5-9.[doi:10.3969/j.issn.2097-1826.2022.12.002]
　JU Mei,DAI Fengling,WEI Kunyan,et al.Construction of Service Quality Evaluation Index System of Pension Institutions Combined with Medical Service[J].Nursing Journal Of Chinese People's Laberation Army,2022,39(12):5-9.[doi:10.3969/j.issn.2097-1826.2022.12.002]
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医养结合型养老机构服务质量评价指标体系的构建
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《军事护理》[ISSN:2097-1826/CN:31-3186/R]

卷:
39
期数:
2022年12期
页码:
5-9
栏目:
论著
出版日期:
2022-12-15

文章信息/Info

Title:
Construction of Service Quality Evaluation Index System of Pension Institutions Combined with Medical Service
文章编号:
2097-1826(2022)12-0005-05
作者:
鞠梅1; 代凤玲1; 蔚坤妍2; 刘晓楚3; 石镁虹1; 李茜4
(1.西南医科大学 护理学院,四川 泸州 646000; 2.西南医科大学附属医院 人力资源部,四川 泸州 646000; 3.泸州市人民医院 心血管内科,四川 泸州 646000; 4.四川大学华西医院 老年医学中心,四川 成都 610041)
Author(s):
JU Mei1; DAI Fengling1; WEI Kunyan2; LIU Xiaochu3; SHI Meihong1; LI Qian4
(1.School of Nursing,Southwest Medical University,Luzhou 646000,Sichuan Province,China; 2.Human Resources Department,the Affiliated Hospital of Southwest Medical University,Luzhou 646000,Sichuan Province,China; 3.Department of Cardiology,Luzhou People's Hospital,Luzhou 646000,Sichuan Province,China; 4.Department of Geriatrics,West China Hospital,Sichuan University,Chengdu 610041,Sichuan Province,China)
关键词:
医养结合型养老机构;  服务质量评价;  德尔菲法;  指标
Keywords:
pension institutions combined with medical service;  service quality evaluation;  Delphi method;  index
分类号:
R473.2
DOI:
10.3969/j.issn.2097-1826.2022.12.002
文献标志码:
A
摘要:
目的 构建医养结合型养老机构服务质量评价指标体系,为规范、提升我国医养结合型养老机构的服务质量提供参考。方法 通过文献查阅、半结构访谈、专家咨询初拟医养结合型养老机构服务质量评价指标,采用德尔菲法进行4轮函询,确定医养结合型养老机构服务质量评价指标体系。结果 构建了包含3个一级指标、12个二级指标、52个三级指标的医养结合型养老机构服务质量评价指标体系; 专家权威系数为0.889,4轮专家协调系数为0.117～0.190(P<0.001)。结论 构建的医养结合型养老机构服务质量评价指标体系内容较为全面、具有科学性,为提升和评价医养结合型养老机构的服务质量水平提供了参考。
Abstract:
Objective To construct an evaluation index system for the service quality of pension institutions combined with medical service,and provide reference for standardizing and improving the service quality of the pension institutions combined with medical service.Methods Through literature review,semi-structure interviews,and expert consultation,the service quality evaluation index of the pension institutions combined with medical service was initially drafted,and then the Delphi method was used to conduct 4 rounds of correspondence to determine the final version of the index system.Results The service quality evaluation index system of the pension institutions combined with medical service was constructed,which includes 3 first level indicators,12 second level indicators,and 52 third level indicators.The expert authority coefficient was 0.889,and the expert coordination coefficient of 4 rounds was 0.117～0.190(P<0.001).Conclusions The content of the index system is comprehensive and scientific,which could act as an evaluation method and provide a reference for improving the service quality level of the pension institutions combined with medical service.

参考文献/References:

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备注/Memo

备注/Memo:
【 收稿日期 】 2022-08-14 【 修回日期 】 2022-10-28
【 基金项目 】 国家社会科学基金(16XSH017)
【 作者简介 】 鞠梅,硕士,教授,从事养老护理研究
更新日期/Last Update: 2022-12-15